Shipping Policy

Shipping Policy

Delivery times = process time (order preparation) + shipping time

Order preparation

• Once your order information received, we will process the order:

(1)Check the stock.

(2)Confirm whether the item in your order needs to be customized.

(3)Check your shipping address.

(4)Reconfirm whether the item in your order is eligible for our Shipping Policy.

(5)If everything is ready, your order will be shipped from our warehouse.

• It can take 2-10 working days for the order preparation.

• Please make sure you provide a detailed shipping address (Street Number is necessary). Otherwise, our customer service team will inform you of it. This will may delay shipment.

• Once your order shipped, we will send you an e-mail containing a tracking number and query website.

Mode of transport

1.EMS (Free Shipping): Free

2.Hong Kong EMS: €35 per piece

3.DHL (EU Warehouse) (Only available for some specific products): €10 per piece

If you need specific courier services, please contact us: [email protected]

Transport time

EU Warehouse:

·Carrier: DHL  (Czech Warehouse)

·Cost: 10€ Per Piece

·Process Time: 1-2 Days

·Shipping Time:

1.  1-2 Days (Germany and the Czech Republic)

2.  3-7 Days (France, Netherlands, Belgium, Poland, Italy, Sweden, Austria, Spain)

3.  6-10 days (Other EU countries/Iceland)

·Corresponding products: Specified products (For details, please refer to SKU information of each product page)

·Note: Tariff-free

·Please note that EU Warehouse does not apply to non-EU countries such as the UK and Switzerland, and countries outside the Europe.

Free Shipping:

·Carrier: EMS

·Cost: Free

·Process Time: 1-2 Weeks

·Shipping Time: 

1.  2-5 Weeks: Most of the countries in Europe (such as Germany, France, the UK, Netherlands, Belgium, Poland, Italy, Sweden). Other non-European countries (such as USA, Canada, Japan, Australia) - Max side length of the parcel < 60 cm

2.  3-6 Weeks: Most of the countries in Europe (such as Germany, France, the UK, Netherlands, Belgium, Poland, Italy, Sweden). Other non-European countries (such as USA, Canada, Japan, Australia) - Max side length the parcel  > 60 cm

3.  5-8 Weeks: Slovenia, the Czech Republic, Slovakia, Iceland… Other non-European countries - All products

4.  Note: Flexible delivery times. (Depending on flight information for the order time)

Hong Kong EMS:

·Cost: 35€ per piece

·Process Time: 1-2 Weeks

·Shipping Time: 1-2 Weeks (Most countries)

·Corresponding Products:  All products

·Note: More stable delivery times. Tariff-free

4PX:

·Cost: Free

·Process Time:  1 Week

·Shipping Time:  7-14 days (Most countries)

·Corresponding Products: Reserved for products with a small size such as Bellhop table lamp, Poldina pro table lamp, Digit LED Reading light…

2097 Fast Shipping:

·Carrier: UPS

·Cost:  Free

·Process Time:  1 Week

·Shipping Time:  5-12 days (Most countries)

·Corresponding Products: Reserved for 2097 chandelier

Faster Shipping:

·Carrier: FedEx/DHL/UPS

·Cost: 100€ per piece at least

·Process Time: 1 Week

·Shipping Time: 7-12 days (Most countries)

·For a faster shipping, please contact the customer service team.

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Please note that the information in the table is for reference only. For the same country, the shipping time varies from region to region. We are constantly improving our service, and we will try our best to find more and better carriers to work with.

FAQ

How soon can I get my order?

• You can check the date you placed the order and refer to the table above

• You can also track your order. For details, please see “How to track my order?”.

• Generally, your order will be delivered within two months (depending on your shipping address and the product you take). If not, contact our customer service team at [email protected] for updates.

How to track my order?

• You will receive an e-mail containing a tracking number once your order shipped.

• Click this link https://www.17track.net/en and then enter the tracking number.

• You can also contact our customer service team [email protected] for the latest logistics information.

How can I choose oversea warehouse shipment?

• First, you need to confirm whether the item is in stock for oversea warehouse. Please note that for the same product, its stock varies with different SKU. For details, please refer to the product page.

• Please click “EU Warehouse” on the checkout page and then pay the shipping fee (10 € per piece). Please note that for some products with a big size, the shipping fee may be: 30 € per piece.

Do you ship to my country?

We ship to most countries. If you are not sure whether we ship to your country, contact us at [email protected]

(Due to the current saddening events, we are unable to ship to Ukrainian. We apologize for any inconvenience and thank you for your understanding.)

Will I be responsible for customs duties? If so, how much do they cost?

• The possibility of tariffs may will exist only when the max side length of a parcel is more than 60cm. Generally, this possibility is around 5%.

• If you do, we will be responsible for 20% of this amount.

• In the most cases, the amount for customs duties: 0-20 € per piece.

Why the tracking information for my order hasn’t been updated for a while?

Due to the global COVID-19 pandemic, the speed of logistics and transportation has slowed down, and there will be delay in transport. We will do our very best to process orders and deliver goods for you in the fastest and best way.

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